WE’RE HERE FOR YOU WITH OUR NO CONTACT SERVICE EXPERIENCE

Key

WHEN ARRIVING FOR YOUR APPOINTMENT, DROP OFF YOUR VEHICLE USING OUR KEY BOX

OUR TEAM WILL COMMUNICATE WITH YOU VIA PHONE OR EMAIL DURING YOUR SERVICE

Credit_Card

WHEN YOUR VEHICLE IS READY, OUR TEAM WILL CONTACT YOU WITH ONLINE PAYMENT OPTIONS

Email_Invoice

PAPERLESS INVOICES & VEHICLE INSPECTION REPORTS WILL BE EMAILED TO YOU

Sanitize_Vehicle

MOST COMMON TOUCH POINTS OF YOUR VEHICLE ARE SANITIZED BEFORE & AFTER EACH SERVICE

COVID-19 UPDATES

Dear Valued Customers,

At Performance One, our number one company value is putting customers first.

We are closely monitoring the COVID-19 pandemic and taking the necessary precautions to keep our community, customers and team safe. For the time being it’s business as usual with the following changes to our operation.

Due to the size of our front office and customer lounge, we are unable to accommodate the 6 feet social distancing requirements. Temporarily, there is no public access inside our facility. As of April 1st, we have adjusted our hours of operation and will be temporarily closed on Saturday’s. When arriving for your appointment, please drop your key in the key drop off box at the front office door. You will need to coordinate your own arrangements if you are planning to wait for your vehicle. Upon vehicle check-in, it is mandatory that we sanitize your key and most common touch points of your vehicle. Once work is completed on your vehicle, these areas will be sanitized again. Upon vehicle pick-up, we prefer non-cash payments if possible. We have a plexiglass podium set up at the front office door for service/parts reception and payment. We also offer online payment options and paperless invoices/documents that can be emailed to you for no contact service.

We will continue to keep you up-to-date with any related changes at Performance One that may affect you. We are closely monitoring and following the guidance of the Public Health Agency of Canada and the World Health Organization, to ensure we are doing our part to keep everyone safe.

We thank you for your understanding and support and look forward to seeing you soon.

Sincerely,

Mike Lugni
Store Manager, Performance One