· 210 – 10700 Cambie Road
Richmond, British Columbia
Canada V6X 1K8
: [email protected]
HOURS OF OPERATION
· Monday – Friday: 9:30am to 6:00pm
· Saturday: TEMPORARILY CLOSED (Normally 9:30am to 5:30pm)
· Sunday: CLOSED
COVID-19 HOURS OF OPERATION UPDATE
· As of April 1st we will be TEMPORARILY CLOSED Saturday’s
· April 10th: CLOSED
My vehicle has never been to Performance One, however, in early ’07 (before I owned my vehicle) my 3 series was tuned by Auto West BMW who now use the expertise of Performance One. I have since relocated to Ontario and am trying to diagnose the issues with my vehicle.
The dealership I am working with here in Ontario is having a hard time diagnosing my vehicle and as such I reached out to Auto West who referred me to their tuning partner – Performance One. Mike at Performance was unable to offer any insight about my vehicle in particular, however, he was able to share with me the regular practice and subsequently shed some light on how I should approach this process.
Needless to say, Mike gave me peace of mind and allowed me to feel like I wasn’t have the wool pulled over my eyes when it comes to having my vehicle serviced. I’m not technologically advanced when it comes to fine tuning of vehicles, however, now I feel like I can hold my own when it comes to talking to my service advisor.
Good shop, friendly and helpful.
After two visits to Performance One I think I owe these guys a minute of my time to write this, so here it goes: I had my car serviced by their team twice and each time they absolutely exceeded my expectations. Their knowledge and expertise is very apparent , but more importantly they are car enthusiasts and obviously love what they do.
I had some BMW performance parts installed by one of their techs as well a routine maintenance and fluid changes were done during each visit. The work was of highest quality, only genuine BMW materials/parts/supplies were used and both times my car was on (and off) the lift at the exact time promised.
Final bills were as quoted (actually a bit less!!!) and I was out of there ahead of schedule on both occasions. Excellent service, extremely competitive rates and in-depth technical expertise are how I would describe their shop. There is a reason I come to their Richmond location all the way from Langley just to get an oil change.
And if you are a car guy like me, it’s just all-around nice place to leave your car at and hang around while you wait. Cannot recommend it enough. I’d give them 6 stars if I could, seriously.
Had my FBO 335i serviced and modded here several times. Dealt with Mike and couldnt ask for anything more. Straight to the point kind of business just how I like it. BMW knowledge among the whole crew is very extensive and prices are competitive which I dont mind at all because the work is done proper.
Took my car in for a big expensive brake job for my BMW. They did a fantastic job communicating with me and was very accommodating to my requests. They were honest every step of the way and provided me with great information to make good choices about the job. Technician seemed to very knowledgeable.
Had a service on my C63s. Fast and efficient. And a quarter the price of the dealership. Friendly people. Will go back for sure.
“Thank you again for your safe advice and professional approach to my concerns! Good job.”
“Mike: the exhaust system is perfect. The perfect level of throaty sound without any droning or vibration. It is so beautiful I turned off my radio and listened to the exhaust symphony all the way home. Thanks again for your tremendous service and expertise.“
“Hi Mike, I want to thank you again for all of the excellent information you have provided. You’re a real pro.“
“Thanks Mike. I appreciated the quality service and your honest assessments.“
“Great shop atmosphere and everyone was very helpful.“
“Mike, thank you for your honesty and professional service.”
“I just wanted to recognize the great service Louis Han, Performance One, gave me today. I dropped of the 330 to get it serviced. I couldn’t pick it up before your shop closed. The only time I could pick it up was around 8 pm as my wife was working late. Louis told me that wouldn’t be a problem as he can meet up at the shop around 8 pm because he lives close by. We got to the shop at 8 pm. He greeted my family with a big smile. This kind of service is going above and beyond and that’s why I like to do business with you and refer my car connections to your shop.”
“Mike, Louis & Karl, Kudos to you Mike for assembling such a first class team. Like you these guys are passionate about cars and are top notch experts in their field. Which makes Performance One truly exceptional in every way possible. Huge thanks for an outstanding experience! I was grinning from ear to ear all the way home. The new sway bar install is awesome, the ride has never been better…the vehicle feels like a new car. A Big Thank You to Karl for putting up with me…lol and for doing such a fantastic job,the car feels incredible. I have already referred many of my friends with high end cars to bring them to Performance One for their upgrades. I had such a blast talking cars with you guys and discussing future upgrades for my E46 M3. What an amazing team, I’ll be back very soon! Huge thanks again, Performance One is 1st Class all the way. Cheers!”
“Hi Mike, you really run a top quality shop at Performance One and you never cease to amaze me in your high level of customer service!”